Return, Refund & Warranty Policy

Last Updated: August 20, 2026

We want you to feel confident trying Savepod.

This policy explains our 14-day return policy and our separate One-Year Limited Product Warranty.

 

1. 14-Day Return Policy

Savepod offers a 14-day return period beginning on the date your order is delivered.

During this period, you may decide whether the product is right for you.

If you would like to return a product, contact us within 14 days of delivery at:

hey@savepods.com

or submit a return request using the return form available on our website, if available.

You do not need to provide a particular reason for requesting an eligible return.

 

2. Return Eligibility

Our 14-day return policy applies to Savepod products purchased directly from Savepod, subject to the conditions below.

Products may be opened and reasonably used to evaluate them.

To qualify for a refund, the product must be returned:

  • Within the applicable return process;

  • With the product and its primary components included; and

  • In working condition and without damage beyond reasonable use or evaluation.

Normal signs of reasonable testing or use during the 14-day evaluation period will not by themselves make a product ineligible for return.

However, we may deny a refund when a returned product has been materially damaged, destroyed, intentionally altered, abused, or rendered nonfunctional due to circumstances occurring after delivery that are unrelated to a product defect.

 

3. Return Shipping

Customers are responsible for the cost of shipping eligible returns back to Savepod.

Savepod does not provide or reimburse return shipping for ordinary 14-day returns unless we expressly agree otherwise or applicable law requires otherwise.

We recommend using a trackable shipping method.

Savepod is not responsible for returned packages that are lost before being delivered to us.

 

4. Refunds

Once we receive your return, we will inspect it to confirm that it meets the requirements of this policy.

If the return is approved, we will refund 100% of the amount paid for the returned product, including applicable taxes charged on that product.

Return-shipping expenses paid by the customer are not refundable.

Refunds will generally be issued to the original payment method.

Financial institutions and payment processors may require additional time to post an approved refund to your account.

 

5. Returns After 14 Days

The voluntary return period ends 14 days after delivery.

After that period, products cannot ordinarily be returned simply because you changed your mind or no longer want the product.

However, an eligible product defect may still be covered under our separate One-Year Limited Product Warrantybelow.

Nothing in this policy limits any consumer rights that cannot legally be limited.

 

6. Products Purchased Through Amazon or Other Marketplaces

If you purchased your Savepod product through Amazon or another third-party marketplace, we generally recommend initiating your return through the marketplace where the purchase was made.

Marketplace purchases may be subject to the applicable marketplace's return policies and procedures.

You may also contact us directly at hey@savepods.com.

Where reasonably possible, we will try to assist with product-related issues regardless of where you purchased your genuine Savepod product.

 

7. Canadian Customers

Our 14-day return policy also applies to eligible purchases shipped to Canada.

Canadian customers are generally responsible for return shipping to the United States.

We understand that international return shipping can sometimes be expensive. If you are located in Canada and encounter a problem, please contact us at hey@savepods.com before returning the product.

While we cannot guarantee an alternative resolution, we will make a reasonable effort to determine whether another solution may be available.

Any accommodation offered in a particular case does not modify this policy for future purchases.

 

 

One-Year Limited Product Warranty

8. Warranty Coverage

Savepods Inc. warrants eligible Savepod products against defects in materials and workmanship under normal household use for one (1) year from the original date of purchase.

This is a LIMITED WARRANTY.

The warranty applies to the original purchaser of a genuine Savepod product purchased from Savepod or an authorized sales channel.

 

9. What We Will Do

If an eligible product develops a covered defect during the warranty period, contact us at:

hey@savepods.com

We may request:

  • Your name and/or shipping address;

  • Order number or other proof of purchase;

  • A description of the issue;

  • Photographs or video showing the issue; and

  • Other reasonable information necessary to evaluate the claim.

If we determine that the product has a defect covered by this Limited Warranty, Savepods Inc. may, at its option and subject to applicable law:

  1. Repair the product;

  2. Provide an appropriate replacement product or component; or

  3. Refund the purchase price of the defective product.

Replacement products or components may be new or functionally equivalent.

 

10. What This Warranty Covers

This Limited Warranty covers manufacturing defects in materials or workmanship that arise during normal and intended household use during the one-year warranty period.

 

11. What This Warranty Does Not Cover

This Limited Warranty does not cover problems caused by:

  • Accident;

  • Abuse;

  • Misuse;

  • Neglect;

  • Improper storage;

  • Improper cleaning;

  • Failure to follow product instructions;

  • Improper installation or assembly;

  • Use with an incompatible brewer;

  • Unauthorized modification;

  • Intentional damage;

  • Normal cosmetic wear;

  • Loss of components;

  • Use for purposes other than those reasonably intended; or

  • Damage caused by third-party products or equipment where the Savepod product itself was not defective.

Consumable products that are designed to be used and replaced over time, such as paper filters, are not warranted against ordinary consumption, depletion, staining, or normal wear.

However, genuine manufacturing defects affecting consumable products may still be addressed by Savepod as appropriate.

 

12. Compatibility Is Not a Product Defect

Not every Savepod product is compatible with every coffee brewer.

A product's incompatibility with a brewer that is identified as incompatible on our Compatibility page does not constitute a manufacturing defect.

Before purchasing or using a product, customers should review:

www.savepods.com/pages/compatibility

If you are uncertain about compatibility, contact hey@savepods.com.

 

13. Brewing Results

Individual brewing results may vary based on factors such as:

  • Brewer model;

  • Coffee type;

  • Grind size;

  • Amount of coffee;

  • Fill technique;

  • Brew size;

  • Filter selection;

  • Water flow;

  • Brewer condition; and

  • User technique.

Differences in taste, coffee strength, extraction, or other brewing preferences do not necessarily indicate a product defect.

 

14. Warranty Claim Process

To request warranty service, contact:

Savepods Inc.
Email: hey@savepods.com

Please include “Warranty Claim” in the subject line where possible.

Do not return a product for warranty service until instructed to do so.

Depending on the circumstances, we may be able to evaluate or resolve a claim without requiring the entire product to be returned.

 

15. Shipping for Warranty Claims

If a return is required for evaluation of a warranty claim, we will provide instructions.

Responsibility for shipping expenses associated with a valid warranty claim will be determined in accordance with applicable law and the circumstances of the claim.

 

16. Duration of Implied Warranties

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES APPLICABLE TO A PRODUCT COVERED BY THIS LIMITED WARRANTY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR DURATION OF THIS LIMITED WARRANTY.

Some states do not allow limitations on the duration of implied warranties, so this limitation may not apply to you.

 

17. Limitation of Remedies

TO THE EXTENT PERMITTED BY LAW, THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY ARE THE REMEDIES PROVIDED FOR BREACH OF THIS EXPRESS LIMITED WARRANTY.

SAVEPODS INC. WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE EXTENT SUCH DAMAGES MAY LAWFULLY BE EXCLUDED.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

 

18. Your Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

 

19. Relationship Between Returns and Warranty

The 14-day return policy and One-Year Limited Warranty are separate.

The 14-day return policy allows an eligible product to be returned during the return period even when the product is not defective.

The One-Year Limited Warranty applies to eligible defects in materials or workmanship and continues after the 14-day voluntary return period has ended.

 

20. Contact

Questions about returns, refunds, or warranty coverage may be sent to:

Savepods Inc.
Email: hey@savepods.com
Website: www.savepods.com

 

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